Weekly read
The FrictionLetter
One essay every Thursday at 6:00 AEST
The Friction Letter is one 700–900 word essay published every Thursday morning. One topic. One thought. No digest. No curated links. No corporate filler.
§ 01 · The voice
Your engagement score is 78. It means nothing. Here is what does: the gap between what your VPs are reporting up and what your front-line is reporting down. That gap, in 80% of mid-market businesses, is the largest unmeasured cost on your P&L — and you have been trained, by every consulting firm you have ever hired, to ignore it. Today we measure it.
§ 02 · Recent issues
- Issue 12
Q1 close — what we shipped, what we learned
- Issue 11
For PE-backed CEOs — the friction tax on EBITDA
- Issue 10
Reading the next downturn from your team, not the FT
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